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Taxi insurance claims
Get Back on the Road with Royal Sundaram's Hassle-Free Claims process.
Helpline Details
Give us a call!
(From Monday to Saturday 08:00 to 21:00 and Sunday 08:00 to 17:00)
Prefer written communication? Drop us an email
A step-by-step guide to file a Taxi insurance claim
Step 1
Intimate Claim
Call 1860 425 0000 or intimate claim online.
Step 2
Inspection
Inspection of your car to assess the damage.
Step 3
Claim Approved
We will approve your claim and keep you updated.
Documents checklist
Here’s an exhaustive list of documents you may need to make a claim. You may need few or all of them based on your situation.
Required Documents
- Claim form
- Vehicle Registration Certificate (RC) with FC
- Driving License
- Permit
- KYC document
What is included and excluded in Royal Sundaram's Taxi insurance policy?
Accidents
Losses and damages that could occur as a result of an accident or collision.
Fire
Covers accidental fire damages to you car
Theft
Covers stolen car losses.
Third party losses
When your car causes harm or damages to a person, vehicle, or property.
Natural disaster
Damage to you car due to nature’s fury - floods, cyclones, etc.
Personal accident
Provides coverage for your expenses in situations where you have sustained significant injuries.
Riding without Driving license
Accidents that occur while riding without a valid license may not be covered.
Drunk riding
Damages resulting from riding under the influence of alcohol or drugs are not covered.
Speed testing and racing
Damages caused due to speed testing or organized racing are not covered.
Damage to your personal property
Damages to your personal property are not covered incase of Third Party Two Wheeler Insurance.
Wear and tear
Usual wear and tear or maintenance is not covered.
Consequential loss
Losses due to indirect results of an accident are not covered.
Hire and reward
Insurance relating to use for hire and reward shall not apply to use in connection with insured's bussiness or occupation
Why file and manage claims Online?
Convenience
File and manage claims online for ultimate convenience from the comfort of your home or on the go.
Track claim online
Monitor Progress, receive updates and stay informed effortlessly
Upload documents Online
Effortlessly upload documents online for a seamless and convenient process
7400+ network garages across India
Find your nearest cashless garage
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FAQs on car insurance claims
We have answers
You can file a claim online through our website or through our mobile app. You can also call our 24x7 helpline 1800 568 9999 or toll number 1860 425 0000.
- Policy details
- Accident/ theft/ loss date and time
- Driver at the material time of accident
- Claim form
- Vehicle Registration Certificate (RC) with Fitness Certificate(FC)
- Driving License
- KYC documents
- Permit
- Any other documents required as and when based on claim type
It's essential to report a claim as soon as possible. The exact timeframe may vary based on your policy terms, so we recommend checking your policy documents for specific details. In most cases, you should report a claim within 24-72 hours.
Yes, you can track the status of your claim online through our website login. Log in to your account and navigate to the claims section to check the progress of your claim.
The claim settlement process varies based on the type of claim. Generally, it involves claim registration, documentation submission, assessment, and payment. We aim to settle claims as quickly as possible while ensuring all necessary verifications are made.
The time it takes to settle a claim can vary based on the complexity of the case and the availability of required documents. We strive to process and settle claims promptly, and we will keep you informed about the progress.
In emergencies, prioritize your safety and well-being. Seek medical attention or report the accident to the authorities if necessary. Once you are safe, inform us of the incident and start the claims process as soon as possible
You may have the option to choose your preferred service provider, subject to the terms and conditions of your policy. We recommend checking your policy documents or contacting us for specific details
Yes, we have a dedicated 24x7 helpline for claims-related queries. You can reach us at 1860 258 0000
If your claim is denied, you will receive a detailed explanation of the reason for the denial. If you believe the denial is unjustified, you have the right to appeal the decision. Contact our customer support team for guidance on the appeals process.
